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FAQ

What time do the gates open at Nola Motorsports Park?
Gates will be open at 10:30 AM each day, and music will begin at 11:30 AM on Saturday and 12:00 PM on Sunday.

 

What time does Will Call open?
Will Call will open at Nola Motorsports Park at 10:00 AM on Saturday and Sunday.

 

Are there ID requirements or an age limit to enter the event?
This is an all ages festival. However, you must be over 21 with valid ID to purchase alcoholic beverages.

 

Do children need a ticket to the event?
Children (4-12 years of age) do need a ticket to the event. Those tickets are $5.

 

Can tickets be purchased at the door?
Yes, General Admission tickets will be sold at the door. They will be higher than our pre-sale ticket prices.

 

Can I get a refund if I am unable to attend?
Tickets are only non-refundable and the event will happen rain or shine.

 

What is the re-entry policy?
There is no re-entry once you have entered the grounds.

 

Are Pets allowed?
Sorry, pets are not allowed to this event.

 

How do I get my tickets?
Go to our Tickets Page here

 

Who do I contact if I have a question about my ticket purchase?
Email Support@myeventnation.com

 

Are single day tickets available?
Yes for either day. Two day tickets offer a discount.

 

Do you offer military discounts?
Yes, the Military discount extends to active or inactive Military and their immediate family only. You must escort your family and present a Military ID and valid ID for each family member upon entry. Military Tickets will grant you access to the festival grounds at Nola Motorsports Park.

 

What type of chairs or tarps can I bring to the event?
Regular, folding patio or beach chairs are permitted. They will be asked to be removed from their bag to be searched at entry. No top canopies, loungers, oversized chairs or metal banquet chairs are allowed. Most of the viewing area is on asphalt, there will be no tarps allowed. Blankets are acceptable but we ask that patrons bringing blankets into the festival toss them over a shoulder or arm to allow for easy screening when entering the festival.

Chairs cannot be left overnight.

There will be limited VIP seating.

 

Is there a handicap section?
There is a handicap viewing area in General Admission at each stage.

 

Items OK to bring with you:
Chairs (types of chairs: Foldable beach chairs & canvas chairs.) – A One-Gallon Clear Bag – One Small Clutch Purse – Hats – Sun Block – Lighters – Cell Phones – Sunglasses – Dancing Boots, Shoes & Sandals – Cigarettes – A sense of humor – Small Beach Towels – Fanny Packs – Cameras (Without Removable Lens) – Empty Drink Containers – Personal Umbrellas – Collapsible Wagons

 

Items NOT ok to bring with you:
Coolers – Backpacks – Large Bags/Purses (see clear bag policy) – Lounge Chairs – Beach Umbrellas – Camelbacks – Tents – Flags – Outside Food & Beverages – Professional Video Cameras – Professional Cameras (removable lens) – Professional Audio Recording Devices – Sports action cameras (GoPro) – No Inflatable Items – Pets – Tailgating in Parking Lots – Instruments – Drugs & Paraphernalia – Knives – Weapons – Chains – Chain Wallets – Fireworks – Explosives – Selfie Sticks

 

Are ATM’s available?
Yes, ATM stations will be available throughout the park.

 

Where is Lost and Found?
Lost and Found is located at the information booth.

 

Is smoking permitted at the event?
Smoking will only be permitted outside any of the buildings.

 

Where do I park at Nola Motorsports Park?
You will be directed upon entering the gates to the general parking area unless you clearly present your VIP parking pass to be directed to VIP parking.

 

Are there tailgate areas?
Sorry. Parking lots are licensed and insured for parking only. No setting up of chairs, BBQs, loitering, nor consumption of alcohol in parking lots. This will be strictly enforced.

 

Do you offer Meet & Greet passes?
No, you cannot purchase Meet and Greet passes for our festival. However, check out our social media sites, listen to iHeart radio stations, and download our Mobile App because we often offer chances to win them!

 

Will there be camping options?
Limited RV Parking is available onsite – advance booking is required HERE. Tent camping is available at the nearby Bayou Segnette State Park.

 

What are my transport/parking options getting to the event?
There is plenty of parking at the venue. However, we will have Drop Off/Pick Up locations for Ridesharing services. If you are interested in hiring private transportation, please reach out to Limo Livery www.limolivery.com

 

How can I volunteer?
As the event gets closer, we will be working with organizations to line up groups of volunteers for the event. If you have a non-profit group interested in volunteering, please email Contactus@countrysmoothfest.com.

 

Are there sponsorship opportunities?
Please contact Scott Touchton at s.touchton@nolamotor.com to discuss.

 

How can I get information for any questions I have not covered here?
Follow us on Facebook & Instagram for the latest up-to-date information!
Email questions to contactus@countrysmoothfest.com

 

CLEAR BAG POLICY

Country Smooth Fest is committed to the safety of our guests. We strongly believe that a clear bag policy will enhance public safety and make festival access more efficient. This proactive measure will enhance safety inside and outside the festival and speed the security screening process for our patrons. The public deserves to be in a safe, secure environment. Clear bags are part of best practices endorsed by security experts.

The clear bag policy has been adopted by the NFL, SEC and by many other venues that host entertainment events including college football games. This policy is certified by the Department of Homeland Security. We thank you for your understanding and support.

 

How will this policy effect screening time and entry into the festival?
The clear bag policy should enable us to move patrons through our security checkpoints much faster. A standard size clear bag eliminates the need for bag templates that measure bag sizes. It is our belief that this policy will make the festival security screening process more effective and efficient for our patrons.

 

How many clear bags can patrons bring into the festival?
Each patron is allowed one large clear bag such as a one-gallon Ziploc style bag or clear plastic, vinyl or PVC bag that does not exceed 12″ by 6″ by 12″, plus a small clutch purse or fanny-pack.

 

Can patrons carry cameras, binoculars, smartphones or tablets separately from what they put in a clear bag?
Yes. All of these items can be carried into the festival so long as they are not in a bag or case. For example, while binoculars and cameras are allowed, the binocular case or camera case is not allowed.

 

What happens if I show up at the gate with a bag that is not permitted?
You will be denied entry.

 

If I have items I need to bring into the festival for medical reasons and they don’t fit in the clear bag, what do I do?
We are aware and fully understand that exceptions need to be provided for in the policy for medically necessary items. To ensure proper inspection by security personnel, those patrons with medically necessary items will be directed to a designated area to allow for specialized screening and entrance into the festival.

 

Are purses prohibited?
No. A small clutch purse, with or without a handle or strap, or a fanny-pack is permitted along with either the 12″ by 6″ by 12″ clear tote bag or the one-gallon freezer bag. We are attempting to balance the safety of our patrons with their needs.

 

Do I need to fit everything I’m carrying into a permissible clear bag?
No. We are only limiting the type of bags that can be carried into the festival, not the items you bring to the show. For example, patrons can continue to carry items in their pockets such as keys, makeup, feminine products, comb, phone, wallet, credit cards, etc. You may also carry a blanket over your arms, or items like binoculars and camera around your neck or in your hands. You cannot, however, bring into the festival a binocular case or large camera case.

 

Can I bring a diaper bag into the festival?
No. We fully understood that not allowing a diaper bag into the festival will be a challenge for many of our patrons, especially those with young children. To that, we are very sorry for any inconvenience that not allowing a diaper bag into the festival may cause. The global security threats we face every day make this new policy a safety imperative. To that, we respectfully ask that diapers be carried in an approved clear bag.

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